Order Cancellation Policy

1. Cancellation Eligibility

You may submit a cancellation request for your game‑skill pack order before the product access is fully delivered. Once the digital goods have been issued to your game client, the order cannot be cancelled. Since our products are digital virtual in‑game props, please double‑check your order information before completing payment.

2. How To Request Cancellation

To cancel an eligible order, please send an email to our official mailbox: leixueyong1@outlook.com. Please include your order number, purchase time, and full details of your request in your message. Our support team will review your application within 2‑3 business days.

3. Partial & Complete Cancellation

We support full cancellation for undelivered orders. Partial cancellation for multi‑item orders is available only when none of the purchased virtual items have been activated. If part of your order has already been delivered, we cannot process partial cancellation for that transaction.

4. Rejection of Cancellation Request

We reserve the right to decline cancellation requests under the following circumstances: the virtual product has been delivered and activated; the order was placed more than 7 calendar days ago; you have already used part or all of the in‑game skills purchased from our store.

5. Refund After Approved Cancellation

If your cancellation application gets approved, the corresponding refund will be processed to your original payment channel. Refund arrival time depends on your payment service provider and may take 5‑10 working days.

6. Contact for Support

If you have any questions regarding order cancellation procedures, feel free to reach out via our contact‑us page or our business email.