Refund & Returns Policy

1. Policy Overview

All items sold on our store are digital virtual in‑game goods. There is no physical product to return. Returns are not available after digital items have been delivered to your game account. This policy defines the conditions under which refunds may be granted.

2. Eligible Refund Conditions

You may apply for a full refund under the following situations: your payment was confirmed but we failed to deliver the purchased virtual goods within the promised time frame; your order was cancelled in accordance with our Order Cancellation Policy; there is verified technical failure preventing you from receiving the product you paid for.

3. Non‑Refundable Scenarios

Refund requests will be rejected if: virtual in‑game items have already been delivered and activated in your game account; you no longer want the product after delivery; you made a mistake entering your game account information; the request is submitted more than 7 calendar days after order completion; violation of our service terms has caused your in‑game items to become unavailable.

4. How to Submit a Refund Request

To file a refund claim, send an email to leixueyong1@outlook.com. Please provide your order number, transaction ID, purchase date, and detailed description of your issue. Attach screenshots of payment receipts if available. Our support team will review your submission within 2‑3 business days.

5. Refund Processing Time

Once your refund application is approved, funds will be sent back to your original payment method. Processing time varies by payment provider, generally taking 5‑10 working days. We are not responsible for delays caused by banks or third‑party payment processors.

6. Partial Refunds

Partial refunds are only permitted for multi‑item orders where some items remain completely undelivered. If any virtual product in your order has been successfully delivered, partial refund for that order will not be approved.

7. Fraudulent Refund Claims

We reserve the right to deny service for users submitting false or abusive refund requests. Fraudulent chargebacks may result in permanent restriction of your access to our store and game‑related services.

8. Support Contact

If you have any questions about our refund and return rules, please get in touch through our contact‑us page or our official business email.